Refund Policy

Digital Services and Your Right to Cancel

For most online purchases you have a 14-day right to cancel. Because CyberReady generates your documents immediately, we ask you to waive that right before you pay — and you have to agree to it explicitly. At checkout, above the payment button, there is a separate unticked box reading:

“I want document generation to begin immediately. I understand that once generation has begun I lose my right to cancel this order.”

You cannot complete a purchase without ticking it. When you do, we record the exact wording you agreed to, the version of that wording, your IP address and a timestamp, against your order reference. If you would rather keep your cancellation right, do not tick the box and do not complete the purchase — contact us instead and we will talk through the options.

Once generation has begun, the order is non-refundable on that basis. Generation starts as soon as payment completes.

Your Statutory Rights

Waiving the cancellation right does not waive your other rights, and nothing on this page limits them. Under the Consumer Rights Act 2015 the documents we supply must be of satisfactory quality, fit for their described purpose, and match how we have described them. If they are not, you may be entitled to a repair, replacement or refund regardless of anything else in this policy.

There is a difference between documents that fall short of that standard and documents you simply would have written differently. If you believe yours fall short, email info@cyberready.dev with your order reference and tell us what is wrong — we would rather fix it than argue about it.

What Is Not a Ground for Refund

Subject to the statutory rights above, the following on their own are not grounds for a refund:

• Your insurance carrier did not accept the documents.
• A claim was not paid by your insurer.
• You entered inaccurate answers during the questionnaire process.
• You chose not to use the documents after generation.

We are explicit elsewhere on this site that we cannot guarantee any carrier will accept a given application — that decision rests on the controls you actually have in place, not on the paperwork.

Exception: Technical Failure

If a technical failure on CyberReady's side prevents delivery of your package and we are unable to remediate the issue within a reasonable window (typically 5 business days), you are entitled to a full refund of the amount paid. To request a refund under this exception, contact info@cyberready.dev with your order reference.

Questions

If you have a question about your order, contact info@cyberready.dev.